Privacy Policy
Effective date: February 2026.
At Flow Living, we are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services. By using our services, you agree to the terms of this policy.
1. Information We Collect
We collect and process the following types of personal data:
Personal Information: Name, email address, phone number, billing information, and any other details provided when booking sessions, signing up for services or communicating with us.
Usage Data: Information related to how you interact with our website (e.g., IP address, browser type, pages visited, and time spent on the site).
2. How We Use Your Information
We use your information for the following purposes:
To deliver coaching services and respond to your inquiries.
To send you relevant communications, including newsletters and marketing materials (you can opt-out at any time).
To improve the website’s functionality and enhance the user experience.
To fulfill legal or contractual obligations.
3. Legal Basis for Processing
Under the UK Data Protection Act 2018 and GDPR, we rely on the following legal bases to process your personal data:
Consent: Where you have given us consent to process your personal information.
Contractual Necessity: To provide services you’ve requested, such as coaching sessions and training.
Legitimate Interests: To improve our services, marketing, and user experience.
Legal Obligation: To comply with legal requirements or protect the rights of Flow Living and its users.
4. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share data with:
Service Providers: Trusted third parties who assist us in providing our services (e.g., payment processors, email marketing services, website hosting).
Legal Compliance: If required by law or to protect the rights of Flow Living or others.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Data Security
We take appropriate technical and organizational measures to protect your personal data. However, no data transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data under certain circumstances.
Restriction of Processing: You can request that we limit the processing of your personal data.
Objection: You can object to the processing of your data based on legitimate interests or direct marketing.
Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
For any requests related to these rights, please contact us at flowlivinguk@gmail.com.
8. Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how users interact with our site. You can manage your cookie preferences through your browser settings. Please note that some functionality may be affected if you disable cookies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy regularly.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or to exercise any of your rights, please contact us at: flowlivinguk@gmail.com.